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User Support

User support
is available in both
French
and english

This service falls within the scope of the ISO 9001 quality management system. Under the applicable contractual conditions, it participates in the Service Level Agreement.
The service is provided by our operational teams (levels 1 and 2) and technical teams (level 3).

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Access H24
via the WEB Portal

Please address your support requests via the WEB portal. You must have an access account.

Connexion

If you do not have an access account:

Request an access account
Email:

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Hotline

You can also access support via the hotline service.
Call number:

+33 1 55 20 08 02

Unless it is specified in the contract, the hotline is available during business hours: 9.30 a.m. – 6 p.m. (Paris – GMT+1)

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Remote call-out

Our hotliners have a commercial platform allowing, with the authorisation of the user, remote

Access request

to the “hotline” portal

A LEADING POSITION AND
AN INTERNATIONAL DEPLOYMENT

64 +

countries
involved

20 000 +

investigational
Centres

2 million +

patients
in database

50 000 +

users
worlwide

telemedicine technologies earth

LATEST NEWSOUR NEWS >

telemedecine technologies news

Digital Medicine Society rolls out initiative to improve diversity in clinical trials

February 17, 2023

Fierce Biotech The nonprofit Digital Medicine Society and a slew of industry collaborators have launched a new resource platform designed to advance diversity, equity and inclusion (DEI) in digitized clinical trials. About 80% of current clinical trial patients are white and only 45% or women, according to the society, illustrating the huge gap that has grown into a […]

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telemedecine technologies news

TELEMEDICINE TECHNOLOGIES acquires the start-up CTMA and its software suite CT-SCOUT and ToTem4me, to strengthen and accelerate patient recruitment in clinical trials

January 19, 2023

Telemedicine Technologies continues to acquire companies that provide innovative solutions and services to its customers. The acquisition of the CTMA (Clinical Trials Mobile Application) software suite enables Telemedicine Technologies to offer investigating centres assistance to accelerate patient recruitment in clinical trials, and to ensure their commitments to sponsors. The digital transformation of healthcare institutions is […]

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telemedecine technologies news

Trialbee inks deal with Acclinate in push for trial diversity 

December 19, 2022

Fierce Biotech Trialbee, a patient enrollment company, inked a partnership deal with Acclinate in a push to accelerate wider patient diversity in clinical trials. Under the partnership, Sweden-based Trialbee will get access to Acclinate’s NOWINCLUDED offering that engages diverse populations on health-related issues, the company said in a Dec. 13 press release. Founded in 2020, Birmingham, Alabama-based […]

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