DISCOVER
User Support
User support
is available in both
French
and english
This service falls within the scope of the ISO 9001 quality management system. Under the applicable contractual conditions, it participates in the Service Level Agreement.
The service is provided by our operational teams (levels 1 and 2) and technical teams (level 3).
Access H24
via the WEB Portal
Please address your support requests via the WEB portal. You must have an access account.
Connexion
If you do not have an access account:
Request an access account
Email: hotline@tentelemed.io
Hotline
You can also access support via the hotline service.
Call number:
Unless it is specified in the contract, the hotline is available during business hours: 9.30 a.m. – 6 p.m. (Paris – GMT+1)
Remote call-out
Our hotliners have a commercial platform allowing, with the authorisation of the user, remote
Access requestto the “hotline” portal
A LEADING POSITION AND
AN INTERNATIONAL DEPLOYMENT
64 +
countries
involved
20 000 +
investigational
Centres
3 million +
patients
in database
50 000 +
users
worlwide
LATEST NEWSOUR NEWS >
March 29, 2024
April 10 & 11, 2024 Telemedicine Technologies and OVHcloud are partnering to host health data collected in hospitals for medical research studies using the CleanWeb™ software suite. This collaboration allows Telemedicine Technologies to benefit from OVHcloud’s support, including 24/7 assistance and guarantees such as data localisation in France and transparency in data processing practices. DMEA […]
March 29, 2024
Applied Clinical Trials Online A lack of diversity in clinical trials is a critical issue, as racial and ethnic subgroups may respond differently to therapies, potentially undermining efficacy and safety outcomes and producing results that are not representative of the patients who will receive the treatment in the real world. Furthermore, clinical trials provide access […]
March 29, 2024
Mind health The startup Metafora Biosystems, which develops a platform for cellular metabolism analysis, announced on March 11th the reimbursement approval in France for its METAglut1 test, aiding in the diagnosis of Glut1 transporter deficiency syndrome since February 15th. This blood-based test is less invasive than the previously preferred lumbar puncture. It’s the first healthcare […]