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User Support

User support
is available in both
French
and english

This service falls within the scope of the ISO 9001 quality management system. Under the applicable contractual conditions, it participates in the Service Level Agreement.
The service is provided by our operational teams (levels 1 and 2) and technical teams (level 3).

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Access H24
via the WEB Portal

Please address your support requests via the WEB portal. You must have an access account.

Connexion

If you do not have an access account:

Request an access account
Email:

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Hotline

You can also access support via the hotline service.
Call number:

+33 1 55 20 08 02

Unless it is specified in the contract, the hotline is available during business hours: 9.30 a.m. – 6 p.m. (Paris – GMT+1)

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Remote call-out

Our hotliners have a commercial platform allowing, with the authorisation of the user, remote

Access request

to the “hotline” portal

A LEADING POSITION AND
AN INTERNATIONAL DEPLOYMENT

64 +

countries
involved

20 000 +

investigational
Centres

3 million +

patients
in database

50 000 +

users
worlwide

telemedicine technologies earth

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Harnessing Technology and Adopting Unified Approaches to Optimize Pharmacovigilance Activities

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Applied Clinical Trials Online The need for unified, digital-first pharmacovigilance Diverse data sources and a global pharmacovigilance (PV) market mean we need to urgently adopt new, unified approaches to PV. At the same time, patient centricity, an increase in support programs, complex medicines, combination products, as well as the rise of personalized medicine are all […]

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