Please enable JS

DISCOVER

User Support

User support
is available in both
French
and english

This service falls within the scope of the ISO 9001 quality management system. Under the applicable contractual conditions, it participates in the Service Level Agreement.
The service is provided by our operational teams (levels 1 and 2) and technical teams (level 3).

picto access telemedicine user support

Access H24
via the WEB Portal

Please address your support requests via the WEB portal. You must have an access account.

Connexion

If you do not have an access account:

Request an access account
Email:

picto access telemedicine user support

Hotline

You can also access support via the hotline service.
Call number:

+33 1 55 20 08 02

Unless it is specified in the contract, the hotline is available during business hours: 9.30 a.m. – 6 p.m. (Paris – GMT+1)

picto access telemedicine user support

Remote call-out

Our hotliners have a commercial platform allowing, with the authorisation of the user, remote

Access request

to the “hotline” portal

A LEADING POSITION AND
AN INTERNATIONAL DEPLOYMENT

64 +

countries
involved

20 000 +

investigational
Centres

3 million +

patients
in database

50 000 +

users
worlwide

telemedicine technologies earth

LATEST NEWSOUR NEWS >

telemedecine technologies news

Free Webinar: Demystifying the complexity of trials in targeted therapies

May 27, 2025

24 June 2025 – 8:00 AM (CET) Join our upcoming webinar in collaboration with PharmaLex to explore current challenges in clinical trials for targeted therapies. We’ll discuss how eClinical solutions can optimize processes—from managing complex data to coordinating stakeholders and enabling real-time decision-making. This interactive session is designed for industry professionals at the intersection of […]

READ MORE
telemedecine technologies news

Click and xShare: transforming health data access for patients in Europe

May 27, 2025

28 May 2025 – 04:00 PM to 05:00 PM CET (Webinar) Yoanni Th. Matsakis, President of Telemedicine Technologies, attends the first xShare webinar on the EHDS Adoption Kit for citizens. The event introduces the European Health Data Space (EHDS) and the European Electronic Health Record Exchange Format (EEHRxF). It explores data-driven healthcare through “The Health […]

READ MORE
telemedecine technologies news

AI is finding broader use in healthcare, and it’s not just for speedy drug R&D anymore

May 27, 2025

Med City News Artificial intelligence is being incorporated into more places in healthcare, for uses such as guiding clinical trial enrollment as well as helping physicians get up to speed on a patient’s history. A panel discussed these applications and more during MedCity News’s INVEST conference in Chicago. In the life sciences community, there’s a […]

READ MORE

    ACCESS REQUEST

    Solution :