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Privacy Policy – RGPD

Last update: 30 may 2018

At TELEMEDICINE TECHNOLOGIES S.A.S we place a high value on honesty and clarity and want to build strong and lasting relationships with our customers, founded on trust and mutual interest. In line with this philosophy, we believe that it is essential to protect your personal data. This document will provide you with information about our personal data protection policy and how we collect and process your data.

Data Protection Policy defines and informs you on how TELEMEDICINE TECHNOLOGIES S.A.S uses and protects the information you provide us with, and where applicable, when you use the present site, accessible on the following URL: www.tentelemed.com (hereafter “the Site”).

Please note that this Data Protection Policy can be modified or added to at any time by TELEMEDICINE TECHNOLOGIES S.A.S, notably to comply with any changes in legislation, regulations, jurisdiction, jurisprudence or technology. In such cases the update will be clearly indicated at the start of the current policy. These modifications hold the user responsible from the moment they go online. Users are therefore advised to consult the current policy on Data Protection Policy and the use of cookies regularly in order to take note of any possible modifications.

I-PERSONAL DATA

In general, you can visit the site without providing any personal information about yourself. Theoretically, you are not in any way required to transmit such information to TELEMEDICINE TECHNOLOGIES S.A.S.

Nevertheless, should you refuse to do so, you may miss out on certain information or services that you have requested. To this end, TELEMEDICINE TECHNOLOGIES S.A.S may in certain cases ask you to provide the following information (hereafter your “Personal Information”):
  • First name and last name;
  • E-mail address;
  • Telephone number;
  • Company ;
  • Adress of the company
  • Time zone

In providing this information, you explicitly accept that it be processed by TELEMEDICINE TECHNOLOGIES S.A.S, for the purposes indicated in point 2 below, as well as for the purposes stated at the end of each form.

In line with the General Data Protection Regulation adopted by the European Parliament on April 14, and the Law of Information Technology and Liberties January 6, 1978 modified, TELEMEDICINE TECHNOLOGIES S.A.S informs you of the following points:

  1. Identity of the body responsible for processing data

The body responsible for the processing of data is the company TELEMEDICINE TECHNOLOGIES S.A.S, whose head office is situated at 102 AVENUE Edouard Vaillant 92100 Boulogne Billancourt – France. Tel.: +33 (0)1 55 200 800/809; Email : contact@tentelemed.com

  1. Processing purposes

TELEMEDICINE TECHNOLOGIES S.A.S may process your Personal Information:

  • (a) In order to provide you with information or services that you have asked to receive (order for product on sale on our Site or when we send you our newsletters, following subscription on your part); and/or
  • (b) To gather information that will help us to improve our Site, products and services (notably through the use of cookies); and/or
  • (c) To contact you about various events related to TELEMEDICINE TECHNOLOGIES S.A.S, including particularly updates of our products and customer support and/or
  • (d) For business development

  1. Recipients

TELEMEDICINE TECHNOLOGIES S.A.S is the sole recipient of your Personal Information. This, whether in individual or aggregate form, is never transmitted to a third party, notwithstanding the subcontractors whom TELEMEDICINE TECHNOLOGIES S.A.S may call on (you will find further information on this subject in point 7 below). Neither TELEMEDICINE TECHNOLOGIES S.A.S nor any of its subcontractors will commercialise personal data of visitors or users of its Site.

  1. Length of retention

Your Personal Information is retained by TELEMEDICINE TECHNOLOGIES S.A.S only until the final date corresponding to the purpose of the data collection as indicated in point 2 below, and which can in no case exceed 24 months.

  1. IT Rights and Liberties

You have rights pertaining to your Personal Information that you may exercise by e-mailing the Data Protection Officer (DPO) at donneespersonnelles@tentelemed.com or by writing to our postal address (see point 1) or by using the contact form on the Site at the following url address:  http://go.tentelemed.com/l/265012/2018-05-29/64s9k

Rights of access and communication of data 

You can access your Personal Information. However, for reasons of security and confidentiality in the processing of personal data, which is the responsibility of TELEMEDICINE TECHNOLOGIES S.A.S, you are informed that your request will be processed subject to proof of your identity, notably by providing a scan of your valid identity document (in the case of a request using our dedicated e-form) or a signed photocopy of your valid identity document (where the request is made in writing). TELEMEDICINE TECHNOLOGIES S.A.S informs you that, where necessary, we reserve the right to refuse all requests that are clearly abusive, (where requests are numerous, repetitive or systematic).

To help you with this procedure, especially if you wish to exercise your right of access in a written request by post to the postal address in point 1, you will find a model letter prepared by the Commission Nationale de l’Informatique et des Libertés (the CNIL – the French National Commission for Information Technology and Civil Liberties.) by clicking on the following link:

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

The right of data rectification

In accordance with this right, regulations state that you can ask to rectify, update, lock or delete your personal data, which may in some cases be inaccurate, erroneous, incomplete or out of date. You can also define general and particular directives relative to personal data to be carried out following your death. Where applicable, heirs of a deceased individual can demand that the death of that person be taken into consideration and/or to proceed to any necessary updates.

To help you in your procedure, notably if you wish to exercise your right of rectification, either for your own account or on behalf of a deceased person, in a written request to the postal address cited in point 1, you will find a model letter prepared by the Commission Nationale de l’Informatique et des Libertés (CNIL see above), by clicking on the following link:

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right of objection

The exercise of this right is only possible in the following cases: when the right of objection is founded on legitimate reasons; or when the right of objection is intended to block the information collected being used for the purposes of commercial prospection. To help you with this, particularly if you wish to exercise your right of objection in a written request to the postal address cited in point 1, you will find a model letter prepared by the Commission Nationale de l’Informatique et des Libertés (CNIL see above) by clicking on the following link:

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

  1. Time limit of reply

TELEMEDICINE TECHNOLOGIES S.A.S undertakes reply to your request for access, rectification, or objection or for any other request for information within a reasonable time limit, which will not exceed 1 month from the date of receipt of your request.

  1. Authorised providers and the transfer to another country within the European Union.

TELEMEDICINE TECHNOLOGIES S.A.S informs you that it uses authorised providers to facilitate the gathering and processing of data that you have given us. These service providers may be located outside the European Union and receive communication of data collected via the various forms on the Site (with the exception of the form that enables you to exercise your Information and Liberty which is offered and processed by TELEMEDICINE TECHNOLOGIES S.A.S).

  1. Complaints to the competent authority

If you think that TELEMEDICINE TECHNOLOGIES S.A.S has not complied with its obligations with regard to your Personal Information, you can make a complaint to the competent authority. In France, the competent authority is the CNIL (the French National Commission for Information Technology and Civil Liberties.) to which you may send a request via e-mail by clicking on the following link:

https://www.cnil.fr/fr/plaintes/internet.

 

II-COOKIES POLICY

During your initial visit to the TELEMEDICINE TECHNOLOGIES S.A.S website, you will be alerted by a banner at the bottom of your screen that your browsing information may be recorded in files known as “cookies.” Our policy regarding the use of cookies enables you to understand more about the provisions we have set up as regards browsing on our web site. In particular, it will inform you about all the cookies present on our web site, their purpose (Part I), and will provide the procedure to follow to customise them. (Part II)

  1. General information about cookies on the TELEMEDICINE TECHNOLOGIES S.A.S web site.

TELEMEDICINE TECHNOLOGIES S.A.S, as publisher of this web site, can install a cookie on the hard drive of your terminal (e.g., computer, tablet or mobile phone) to guarantee fluid, optimum browsing on our Internet site.
 
“Cookies” are small text files of limited size that enable us to recognise your computer, tablet or mobile, in order to personalise services that we offer.
 
The information gathered with cookies does not in any way allow identification by name. It is used exclusively for our needs in order to improve the performance of our web site and to send you content tailored to your interests. None of this information will be communicated to a third party by TELEMEDICINE TECHNOLOGIES S.A.S without your prior consent, unless disclosure of such information is required by law and requested by court order or other administrative or legal authority.
For more clarity on what information cookies identify, you will find below the list of the various types of cookies that might be used by the TELEMEDICINE TECHNOLOGIES S.A.S web site, including their name, purpose and retention period.

  1. Configuration of your cookie preferences

You can accept or refuse the placing of cookies whenever you wish. During your initial visit to the TELEMEDICINE TECHNOLOGIES S.A.S web site, a banner briefly showing the information about the placement of cookies and of similar technology will appear at the bottom of your screen. This banner warns you that by continuing to browse the TELEMEDICINE TECHNOLOGIES S.A.S web site (e.g., by downloading a new page or clicking on various parts of the site), you accept the placement of cookies on your terminal.

You are also deemed to have given your consent to the placement of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen. Depending on the type of cookie, the requirement for your prior consent to the placement and reading of cookies on your terminal may be mandatory.

a-Cookies exempt from consent

In line with CNIL (see above) recommendations, some cookies are exempt from prior receipt of consent in that they are strictly necessary to the functioning of the Internet site or where the exclusive purpose is to enable or facilitate e-communication. This is particularly the case for session identification and authentication cookies, for balance of load as well as your interface personalisation cookies. These are entirely subject to the present policy in that they are issued and managed by TELEMEDICINE TECHNOLOGIES S.A.S.

b-Cookies requiring your prior consent

This prerequisite concerns cookies issued by a third party and which are deemed “persistent” because they remain on your terminal until they are erased or reach their expiry date.
The use and placement of such cookies, sent by a third party, are subject to their own confidentiality policy and you will find the link below. This cookie family comprises advertising cookies (which TELEMEDICINE TECHNOLOGIES S.A.S does not use) as well as cookies from Google Analytics, cookies from Pardot.

Find the complete policy concerning cookies on this link: https://www.google.fr/intl/fr/policies/technologies/cookies/

c-There are several tools available for cookie configuration 

Most Internet browsers incorporate a default so that the placement of cookies is authorised. Your browser will give you the opportunity to modify these standard parameters so that most cookies will be systematically rejected or so that only a certain number of cookies will be accepted or refused, depending on the sender.
 
NB: We draw your attention to the fact that the refusal of cookie placement on your terminal is however likely to modify your experience as a user and also your access to some services or functions. In such cases, TELEMEDICINE TECHNOLOGIES S.A.S disclaims all liability regarding the consequences linked to poor browsing conditions that may result if you refuse, erase or block cookies needed to run the site. These consequences do not constitute damage and you will not be able to claim compensation.

Your browser also enables you to cancel existing cookies on your terminal and also to warn you when new cookies might be placed on your terminal. These settings will have no effect on your browsing, but you will lose any benefits provided by the cookie.
Please take note of the many tools available below so that you can configure the cookies that appear on your terminal.

d-Configuring your Internet browser

All Internet browsers offer cookie management settings. To find out how to modify your cookie preferences, you will find the necessary links below to help you open//navigate to the relevant menu:

For further information about cookie management tools, go to the CNIL Internet site:

https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Unless express consent is required within the laws of your country, as regards personal data protection, by using the present Supports (as defined above) you consent to our data gathering and use of your personal data as set out in the present Policy and to the transfer of your personal data to countries other than yours (including countries outside the European Union.)


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